A Web Log from A Phantom Tire Buyer with a Secret Identity
The other day I was “shooting the breeze” with my close personal friend, Chip Wood, the founder and chairman of Tire Discounters. “PhantMan,” he said to me, (that’s what Chip calls me, he says it’s too hard to say Phantom Tire Buyer with a secret identity) “when we started Service Valet℠, didn’t you write about it in your blog?”
“Why, yes I did. How’s everything working out?”
“Unbelievable. Unbelievable! We knew people would like it, but we never hoped the reaction would be as enthusiastic as it’s been. I mean everybody loves it.”
“Well, I suppose not everyone is used to the kind of service that Tire Discounters provides, and, well, who would have ever expected a tire store to pick up and deliver your car?”
“Yeah, I gotta admit, the idea seemed a little out there at the time. Service Valet℠? We come to you, pick up your car, do the work you want done and deliver it back to you!?”
“So people like it?”
“They love it! Take a look at this!” Chip then handed me a printout he happened to have with him that contained customer reviews. I asked his permission to list a few of them here…
-Awesome, pick up and drop off was really easy!
-Everything went well. Great new service you guys offer!
-Wonderful service, allowed me to get all the work done without having my impatient little girl waiting in the store, thanks!
-I live alone and it worked out great to have someone come and pick the vehicle up!
-Everything is always good with these guys. Chester offered to pick my truck up for me so I could stay at home with my 2-year old daughter. They even brought it back to me when it was done!
And that’s just a very small sample my friends. I didn’t pick out a few positives from a mixed bag of reviews. This is a true representation of the customer reaction to Service Valet℠ at Tire Discounters! Wow, just wow.