A Web Log about chat from A Phantom Tire Buyer with a Secret Identity
I think I may be guilty of over-using the “Chat” button at Tire Discounters.com. I can’t help it sometimes – it’s just so convenient and fun! But, as that last expert on the Chat line (again) reminded me, they need to be devoting their time to helping people find the right answers to immediate questions about tires and service.
Let me help you understand the kinds of questions they really don’t have time for – I’ve asked all of them and sensed the frustration on the other end…
What are your likes and dislikes?
What manufacturer has the most esthetically pleasing tread patterns?
Can you guess the name of my closest personal friend in the industry?
Why do Asian restaurants use different scales when measuring spiciness?
Now I knew when I asked some these questions that they were slightly off topic. But how often does one have a chance to bend the ear of a truly knowledgeable expert?
By no means should you take this to mean that I don’t recommend using this incredibly helpful service. On the contrary – it’s a wonderful way for people who are non-experts on all things tire related, to assure that they are making all the right decisions for their comfort and SAFETY!
I can promise you that the Chat experts at Tirediscounters.com would love to hear from you!